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Customer service must improve on social networks

Which? Conversation: Have you ever mentioned brand names on Twitter or Facebook? If so, I’ll bet that one, it was a complaint and two, they didn’t respond. So why aren’t brands providing better customer service on social networking sites?

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conversation.which.co.uk
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TheColbertinator2219d ago

I'm hoping more companies take part in answering my questions on Twitter.Often I have questions which could be easily answered on Twitter with a qucik reply rather than going through an annoying phone conversation if you get past the 20 minute "Please Hold" Machine.

I have sent some questions to XboxSupport and they answered within seconds since they have 6 or 7 people on that line every hour