Twitter is a mess—everybody says so. Twitter is mostly nonsense. You can’t find what you need on Twitter. Twitter is all haystack and no needles, all static and no signal.
Airlines, Air France, KLM, and Ryanair no longer offer customer service support using Twitter's direct message functionality.
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Elon Musk has recently declared that Twitter is going to roll out the latest changes to its user interface in order to give a better experience to users.