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Eradicating 'Reply All'

Business Week: In 2008, Gustavo Reveles, a Navy veteran deep into his two-decade career at the U.S. Border Patrol, got an e-mail from a colleague. He shot off a reply that happened to contain the words “kiss” and “ass”—in that order. He was soon fired for sending an “offensive and against agency policy” e-mail. When Reveles filed a lawsuit against Homeland Security Secretary Janet Napolitano this year, citing discrimination, his attorney laid out an unusual part of his defense, and one that corporate workers everywhere will sympathize with: “Plaintiff inadvertently hit the ‘Reply All’ icon.”

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