Mathew Ingram, Bloomberg:
"Twitter made an interesting acquisition on Thursday, Jan. 19, when it bought a Canadian startup called Summify, a company whose service (as its name implies) was designed to cut through the noise of all those social-media streams and summarize the content that matters. More than anything, this is perhaps the single biggest hole that exists not just in Twitter but Facebook and other services as well: the need to give users more ways of filtering the massive amounts of information that keep flooding their activity streams and other social media in-boxes. There are so many ways of producing and sharing content but so few good ways of filtering."
Airlines, Air France, KLM, and Ryanair no longer offer customer service support using Twitter's direct message functionality.
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Elon Musk has recently declared that Twitter is going to roll out the latest changes to its user interface in order to give a better experience to users.
