NRM: "2012 is likely to be a huge year for Twitter. Having had a complete design overhaul at the end of last year, arguably only now is the social networking site beginning to truly find its feet as a more interactive, ‘stickier’ (referring to the time users stay on the site) and more enticing alternative to Facebook, Google+ and the like.
The acquisition of news aggregator service Summify represents the next big step for the site in better connecting with its audience, rather than being a mere conduit between 140-character posts and the rest of the world."
Airlines, Air France, KLM, and Ryanair no longer offer customer service support using Twitter's direct message functionality.
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Elon Musk has recently declared that Twitter is going to roll out the latest changes to its user interface in order to give a better experience to users.
