Kvetching over Twitter's fate follows a familiar cycle by now: will it survive? How will it get new users? How will it advance the product? What is it even for? I would like to know the answers to all of those questions, sure, but I also really like that we have this medium that doesn't even have firm answers to those questions. I like that it has limitations that enforce creative ways to write and talk to each other. I like that it creates this interplay where small features that were designed to be used one way can be made to enable some other thing.
Airlines, Air France, KLM, and Ryanair no longer offer customer service support using Twitter's direct message functionality.
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Elon Musk has recently declared that Twitter is going to roll out the latest changes to its user interface in order to give a better experience to users.
