Which? Conversation: Have you ever mentioned brand names on Twitter or Facebook? If so, I’ll bet that one, it was a complaint and two, they didn’t respond. So why aren’t brands providing better customer service on social networking sites?
Airlines, Air France, KLM, and Ryanair no longer offer customer service support using Twitter's direct message functionality.
Messenger will return the Facebook mobile app thanks to Meta.
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I'm hoping more companies take part in answering my questions on Twitter.Often I have questions which could be easily answered on Twitter with a qucik reply rather than going through an annoying phone conversation if you get past the 20 minute "Please Hold" Machine.
I have sent some questions to XboxSupport and they answered within seconds since they have 6 or 7 people on that line every hour