USA Today writes: "A surge in social-media use by small businesses reflects a shift in how they operate and their comfort with increasingly easy-to-use technology.
In growing numbers, small-business owners are adopting social-networking services, location-based services, Twitter and online video to promote products and services, according to a new study by MerchantCircle, a social network for small businesses. It polled a fraction of its more than 1.3 million members."
Airlines, Air France, KLM, and Ryanair no longer offer customer service support using Twitter's direct message functionality.
Messenger will return the Facebook mobile app thanks to Meta.
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