Associatedcontent: Social networking first started out as fun. It was an avenue for people to connect with ex-classmates, ex-colleagues, people they had not seen in a long time, people they had never set their eyes on but enjoyed corresponding with, passing acquaintances made in airport waiting lounges and ex-girlfriends who were suddenly interesting again. It was the same with Twitter.
Airlines, Air France, KLM, and Ryanair no longer offer customer service support using Twitter's direct message functionality.
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Elon Musk has recently declared that Twitter is going to roll out the latest changes to its user interface in order to give a better experience to users.