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FCC Survey Finds Sudden Jumps in Mobile-Phone Bills

News Factor: "According to a Federal Communications Commission-sponsored survey on the consumer mobile experience released Wednesday, one in six mobile users in the United States has experienced a sudden increase in monthly bills not attributable to a change in service plan. What's more, nearly half of cell-phone users with plans subject to early termination fees have no idea of the amount they would have to pay should they decide to switch services.

As part of an official proceeding introduced last year, the FCC has been examining the early termination fee (ETF) policies of the major U.S. wireless carriers. The ultimate goal, noted FCC Chairman Julius Genachowski, is to establish industry guidelines that empower consumers to make smart, informed decisions on communications services."

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