Mike Dano writes, "AT&T Mobility appears to have a serious problem, and as far as I can tell the company is doing its absolute best to ignore it completely.
I'm not talking about AT&T's network performance. There has been plenty of ink spilled over whether AT&T has been able to keep pace with dramatic increases in data traffic, whether smartphone signaling is causing the problems, and exactly how much money the carrier is investing to improve network capacity. This is all very interesting and important, but it's not what I'm writing about.
What I'm writing about is Americans' perception of AT&T, and how the carrier is responding."
