Microsoft disagrees with the Consumer Reports’ findings on the Surface complaints

Microsoft has finally responded to the Consumer Report’s controversial findings. "We stand firmly behind the quality and reliability of the Surface family of devices."

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2pacalypsenow681d ago

“While we respect Consumer Reports, we disagree with their findings. The surface has had quite a journey over the last few years, and we’ve learned a lot. In the Surface team, we track quality constantly, using metrics that include failure and return rates – both our predicted 1-2-year failure and actual return rates for Surface Pro 4 and Surface Book are significantly lower than 25%. Additionally"

Cant really return a table more than a couple of days/weeks now can you? how can they track a return rate over 2 years?