There's a lot of reasons why people keep coming back to Twitter, but there's definitely one that pushes everyone away: the plague of ugly harrassment across the platform. It's been an issue for years, and the company started taking steps towards fixing it last year after then-CEO Dick Costolo recognized the epidemic and admitted: "We suck at dealing with abuse." But it seems not every Twitter employee knows about one of the social network's most important issues.
Airlines, Air France, KLM, and Ryanair no longer offer customer service support using Twitter's direct message functionality.
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Elon Musk has recently declared that Twitter is going to roll out the latest changes to its user interface in order to give a better experience to users.
This is kind of amazing, and of course what did Twitter users do when they found out about this? Singled the person out for abuse.