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Talking it out: Why I'm switching from Verizon to Google Fi


I've been a loyal Verizon customer since the mid-1990s when I got my first StarTac. Heck, I even work for them, technically. And for the duration of that two-decade relationship, despite the company's excruciatingly lackluster customer service, my fealty to Big Red never wavered -- even as my bill monthly slowly bloated. It was a gradual increase, barely noticeable with the company's auto-pay feature. In fact, it wasn't until I recently renewed my two-year contract and found myself conscripted into Verizon's EDGE program that things got out of hand.

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