Many Broadband ISP Consumers Suffer in Silence Rather than Complain

ISP Review: Everybody has a right to complain to their supplier when something goes wrong but a new Consumer Action Monitor report from Alternative Dispute Resolution (ADR) provider, Ombudsman Services, claims that 40 million complaints (all sectors) went unaddressed because many people chose to “suffer in silence“.

The Ofcom approved complaints handler reported that the most common sectors for complaints were energy (17%), retail (17%) and Internet / broadband ISP telecoms (14%), while transport came in with just 5% followed by holidays on 6%. Overall there were 38 million complaints about products and services in the UK last year and only 6% of those ended up being addressed through the small claims court.

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