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Study: Most Office Computer Users Reject IT Help for PC Problems

Maximum PC: A nationwide survey conducted online in March 2013 by Harris Interactive on behalf of Crucial found that the majority of office workers who use a computer are reluctant to call the IT department for tech support. Instead, 53 percent of the 2,144 U.S. adults said they attempt to fix their computer problems on their own or solicit help from a co-worker/someone else. What makes this finding even more interesting is that computer problems ranked as the top reason for decreased productivity.

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