Cnet: So what makes someone on Twitter influential?
My two cents is that it starts with not posting your every Foursquare check-in, obliquely mentioning meetings you can't talk about, or sharing your latest bodily function.
But a team at Hewlett-Packard Labs tried to find a more scientific answer by analyzing 22 million tweets published in a short span. It found that it's not the visible metrics that truly define the influentials.
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Airlines, Air France, KLM, and Ryanair no longer offer customer service support using Twitter's direct message functionality.
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