Avis Budget, parent company of Avis Rent A Car and Budget Rent A Car, recently deployed the first in a series of new customer care solutions and the cloud platform is helping to deliver improved service to customers during the peak summer travel season.
“Delivering new, streamlined customer care experiences can help save our customers time while giving them greater control over managing their vehicle rental arrangements,” said Thomas M. Gartland, executive vice president, sales and marketing, Avis Budget Group. “By working with Microsoft Tellme, we are able to deliver immediate improvements to our customer experience, while also keeping long-term technology costs in check.”
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