Blogs.HBR: It could be that Twitter research is popular because Twitter data is free and so accessible. That's okay. Gift horses are just as good for riding.
Airlines, Air France, KLM, and Ryanair no longer offer customer service support using Twitter's direct message functionality.
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Elon Musk has recently declared that Twitter is going to roll out the latest changes to its user interface in order to give a better experience to users.