Leaked screenshots show that Apple is working on a troubleshooting app

Apple is planning on making troubleshooting problems easier without visiting a physical Apple Store, according to screenshots leaked to uSwitch.

The new app, which is as-yet unreleased, asks "basic questions to boil down the problem quickly," according to a source who spoke to uSwitch. A user can then book an appointment, talk to a representative, or send their device in for a service.

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