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Smartphones Get More Sophisticated, But Their Owners Do Not

Washington Post:

If Frank Washington has told his mother once, he has told her a thousand times: Do not change the account passwords on your iPhone.

His mother called the other day. She had a password problem.

“I thought we agreed you would keep the password the same,” Washington said he told her.

“But the phone asked me to change it,” his mother insisted.

Her befuddlement was partly his fault. The District Heights scientist had succumbed to his 69-year-old mother’s pleas for an iPhone, buying her one for Christmas. He had now become her tech support.

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