The Web is Not User Friendly! Face it, and Embrace It!

Forbes: In early 2004, I was sitting in my mother’s living room broke and out of work, when it dawned on me: “Why don’t I get a job?” I’m a genius, right? I picked up a circular which listed job classifieds and bypassed all of the training offers posted by nursing schools. I found one listing for computer technical support representatives. I would sit on the phone and help people who had issues with their computers.

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