ComputerWorld: For decades now, IT has been like the metaphorical shoemaker's children. It provides all kinds of analytical tools for other areas to gauge their performance. But when it comes to measuring its own performance in business terms, IT has lagged behind.
The issue of IT's inadequate financial accountability is coming to a head for several reasons. One is obviously the weak global economy. When times are tough, everybody is forced to be more diligent about accounting for their spend and their value.