Which? Convo: "You ask: I bought an iPad from my local Orange phone shop for £90 and agreed to pay £25 per month. I took it home, tried it out and then realised that the contract was for 24 months, which I wasn't told about.
I phoned the shop the next day to tell them I wanted to return it, explaining that I wasn’t told about the 24-month contract.
I phoned Orange to ask if I could return the iPad and have even offered to give up my deposit which they, and the shop, refused.
Can you give me any advice on where I stand – shouldn’t I be entitled to a cooling off period?
Our telecommunications expert, Ceri Stanaway responds."