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Ask Which? – What are my rights on returning my iPad?

Which? Convo: "You ask: I bought an iPad from my local Orange phone shop for £90 and agreed to pay £25 per month. I took it home, tried it out and then realised that the contract was for 24 months, which I wasn't told about.

I phoned the shop the next day to tell them I wanted to return it, explaining that I wasn’t told about the 24-month contract.

I phoned Orange to ask if I could return the iPad and have even offered to give up my deposit which they, and the shop, refused.

Can you give me any advice on where I stand – shouldn’t I be entitled to a cooling off period?

Our telecommunications expert, Ceri Stanaway responds."

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