Twitter is keeping itself quiet for a while and enjoying the fact that they are still gathering a huge amount of new users. The main problem with twitter is that people don’t understand it because it is so simple. They go in thinking all this hashtag stuff is advanced, when in fact it is as simple as what the user sees, and once this is explained briefly, any user is a master of using Twitter.
Airlines, Air France, KLM, and Ryanair no longer offer customer service support using Twitter's direct message functionality.
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Elon Musk has recently declared that Twitter is going to roll out the latest changes to its user interface in order to give a better experience to users.