BT could be forced to block access to the website NewzBin which is being used to promote piracy among the internet. There have been complaints about this website in the past, but the large telecom company has not done anything about it.
The firm says it will connect three million premises with high-speed fibre connections by 2020.
BT's broadband and pay-TV services received the most complaints during the summer, show figures from regulator Ofcom.
Users take to social media to vent their frustration with their BT Home Hubs and Amazon’s new voice-assistant speaker, which stalled on setup