Device manufacturers spend billions each year on designing, marketing, and advertising their products. That's what they need to do to get you to the counter to buy.
But how many of them are willing to spend the money it takes to ensure that their products hold up after the sale has been made, and to service the product if it breaks?
Those are important questions for customers to ask before they buy--and the key questions of PC World's annual Reliability and Service Survey. Each year PC World surveys thousands of their readers to find out which hardware manufacturers have the best--and worst--product reliability and customer service and support.