Earlier today, Reuters ran a short interview with Twitter co-founder Biz Stone in which he talked about the possibility of tweets being used to create a “Twitter News Service”. It seems pretty likely that Stone was just running with a hypothetical idea that was on his mind at the time of the interview.
Airlines, Air France, KLM, and Ryanair no longer offer customer service support using Twitter's direct message functionality.
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Elon Musk has recently declared that Twitter is going to roll out the latest changes to its user interface in order to give a better experience to users.