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Facebook Ranks Below Airline Industry in Customer Satisfaction

GigaOM: "Facebook may have close to half a billion users, but the company has a long way to go in terms of customer satisfaction, according to a new survey. The social network ranked lower than both the airline industry and the cable television business in a national customer satisfaction study from ForeSee Results, which based its research on results from the American Customer Satisfaction Index compiled by the University of Michigan. The survey looked at consumer responses to questions about what they liked and didn’t like about more than 200 companies across a range of industries. Facebook got the second-lowest score; the only company to score lower was MySpace."

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