The Verge: Twitter CEO Dick Costolo is taking personal responsibility for his platform's chronic problems with harassment and abuse, telling employees that he is embarrassed for the company's failures and would soon be taking stronger action to eliminate trolls. He said problems with trolls are driving away the company's users. "We suck at dealing with abuse and trolls on the platform and we've sucked at it for years," Costolo wrote in an internal memo obtained by The Verge. "It's no secret and the rest of the world talks about it every day. We lose core user after core user by not addressing simple trolling issues that they face every day."
Airlines, Air France, KLM, and Ryanair no longer offer customer service support using Twitter's direct message functionality.
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Elon Musk has recently declared that Twitter is going to roll out the latest changes to its user interface in order to give a better experience to users.
Hopefully this means companies will have their news streaming privileges revoked if they subject us to automation-quota responses...