Twitter has been tweaking its features for a while now – revamping direct messaging, adding pop-up notifications on its web app and allowing users to upload animated gifs.
Airlines, Air France, KLM, and Ryanair no longer offer customer service support using Twitter's direct message functionality.
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Elon Musk has recently declared that Twitter is going to roll out the latest changes to its user interface in order to give a better experience to users.