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Submitted by mpctips 655d ago | news

JD Power Awards Verizon Top Customer Service Award

HotHardware: For the fourth consecutive reporting period, J.D. Power and Associates awarded Verizon Wireless top honors in wireless customer care satisfaction among full-service carriers. Verizon scored 766 on a 1,000-point scale and performed particularly well in telephone contacts that originate in the automatic response system (ARS) channel and are then transferred to a live customer service representative (CRS), as well as calls made directly to a CSR, according to the semi-annual report. (Industry, J.D. Power and Associates, Verizon)

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